Support service is the most important for each user, therefore, SISNET offers IT support service with particular attention.
As part of our support and maintenance of IT equipment service, we offer the following service levels:
- Standard Service
- Service call
- Incidents
Standard service includes the provision of IT services within the agreed number of hours per month.
Service call is based on the hours spent in solving the problem.
Incidents imply a certain predefined number of incidents on a monthly basis and are not based on permanent support.
Complete service includes the IT services to an unlimited number of hours per month.
At the request of users, SISNET assigns a person responsible for monitoring all its demands and needs.
